bought s nice table, never heard from him since. thought he might follow up and at least thank me for not buying else where. Oh well

Fantastic, friendly service! David was super helpful over email before our visit as well as when we showed up in person to make our purchase. He answered all of our questions honestly and did not pressure us in the slightest in our decisions. Highly recommended!!!

Went to this business on a whim hoping they would have a couple pool cues that I would like and feel good in my hands. They had more than enough cues in stock to choose from including Lucasi, McDermott, and Meucci. The staff were really friendly and willing to go the extra mile to help me out in my search for the perfect cue. I am overly satisfied with my experience and purchases. They will definitely be getting my business again in the future when I am in the market for a pool table or need any accessories to go with it.

I've known the owners all my life. Hard working, knowledgeable of their products. Unimaginable the fun, practical items they have. Games, Furniture, Fireplaces etc. etc. Don't even bother looking anywhere else. AMERICAN MADE

Very nice owner's, I felt welcomed into the store. The quality of everything is great, the pool tables especially!! Definitely recommend getting a pool table, arcade game, furniture, etc. from there.

This place is absolutely amazing! Dave was great to work with and explained all of the options for both a pool table and shuffleboard and gave insightful opinions using photos I brought of my room where they will be. Truly top notch service and a genuine concern to get everything the way I wanted it. I was able to match the set and bought both as part of a basement renovation. I can’t recommend west Penn Billiards highly enough—much better than dealing with a big chain or mail order and the benefit of a set up crew for a shuffleboard table is huge! I can’t wait until my tables come in!!

Professional, courteous, helpful, organized, and well stocked. Glad I decided to make the trip from the North Hills area, well worth the extra travel time. My buying experience couldn't have been better!

This place is a little out of my way but i decided to go based on all the positive reviews. They are 100% accurate. If I was buying a $10k custom table of course I would expect the salesman to be incredibly helpful and spend a lot of time patiently answering questions... however I just went in to buy a single cue as a gift for my nephew and I was treated the same way. Unfortunately I didn't catch the guy's name, but he couldn't have been nicer or more accommodating in helping me find the right one. Experiences like this are why I try to support locally owned businesses as much as possible.